STORE EXCHANGE POLICY

GOLD JEWELLERY

EXCHANGE WITHIN 7 DAYS OF PURCHASE:

  • Goods can be exchanged with any other gold jewellery, gold bars or diamond jewellery.

  • Original invoice is required.

  • No deduction on making charge or board gold price.

  • The jewellery should be in original condition and should not be damaged.

  • Cash refund will be done after deducting making charges and AED 5 from prevailling market price.

 

EXCHANGE AFTER 7 DAYS:

  • Goods can be exchanged with any other gold jewellery or diamond jewellery.

  • Making charges and stone weight if any will be deducted.

  • Board rate will be offered on the net content of the gold (No deduction on the board price).

  • Cash refund will be done after deducting AED 10 from the prevailing market rate on the net content of the gold.

  • Original Invoice is required for any exchange or cash refund.

ANTIQUE / KUNDAN JEWELLERY

EXCHANGE WITHIN 7 DAYS OF PURCHASE:

  • Goods can be exchanged with any other gold jewellery, gold bars or diamond jewellery.

  • Original invoice is required.

  • No deduction on making charge or board gold price.

  • The jewellery should be in original condition and should not be damaged.

  •  Cash refund will be done after deducting making charges and AED 5 from  prevailling market price.

 

EXCHANGE AFTER 7 DAYS:

  • Goods can be exchanged with any other gold jewellery or diamond jewellery.

  • Making charges and stone weight if any will be deducted.

  • Board rate will be offered on the net content of the gold (No deduction on the board price).

  • Cash refund will be done after deducting AED 10 from the prevailing market rate on the net content of the gold.

  • Original Invoice is required for any exchange or cash refund.

DIAMOND JEWELLERY/ PEARL JEWELLERY (excluding certified stones)

EXCHANGE WITHIN 30 DAYS OF PURCHASE:

  • Goods can be exchanged with any other diamond jewellery within 30 days of purchase.

  • Original invoice is required.

  • No deduction on the invoice value or on making charge, diamond price or gold price.

  • The jewellery should be in original condition. Any customization or modification will not be considered for exchange.

  • 100% cash refund if jewellery is in original condition. (Jewellery will be sent to Head office for verification).

 

EXCHANGE AFTER 30 DAYS TO A YEAR:

  • Goods can be exchanged with any other diamond jewellery.

  • A minimum of 15% upgradation in new purchase is required against exchange.

  • Original invoice is required.

  • No deduction for exchange on upgradation.

  • 15% of deduction from invoice value for any cash refund.

  • The jewellery should not be damaged or modified. Normal wear and tear is allowed.

 

EXCHANGE AFTER ONE YEAR:

  • Goods can be exchanged against any diamond jewellery only.

  • A minimum of 15% deduction on the invoice value for exchange.

  • 25% of deduction from invoice value for any cash refund (Or at prevailing market price which ever higher).

  • Original invoice is required.

CERTIFIED, LOOSE DIAMONDS AND SOLITAIRES

EXCHANGE WITHIN 30 DAYS OF PURCHASE:

  • Goods can be exchanged with any other solitaire or diamond jewellery.

  • Original invoice is required.

  • No deduction on the invoice value.

  • 100% cash refund if the diamond jewellery is intact and not damaged.

    (The diamond jewellery will be sent to Head Office for verification).

  • Customized or special order items are not included under this policy.

EXCHANGE AFTER 30 DAYS TO A YEAR:

  • Goods can be exchanged with any other diamond jewellery or loose certified diamond.

  • A minimum of 15% upgradation in new purchase is required against exchange.

  • Original Invoice is required.

  • No deduction for exchange and upgradation.

  • 10% of deduction from invoice value for any cash refund.

  • Customized or special order items are not included under this policy.

EXCHANGE AFTER ONE YEAR:

  • Goods can be exchanged against any diamond jewellery.

  • A minimum of 15% upgradation in new purchase is required against exchange.

  • For cash refund 20% of deduction from invoice value or prevailing reasonable market price whichever is higher.

  • Original invoice is required.

  • Jewellery will be sent for verification to Head Office.

  • Customized or special order items are not included under this policy.

CUSTOMISED & SPECIAL ORDER JEWELLERY

(ALL CATEGORY)

Any jewellery which is designed, manufactured, sized, modified as per customer request are considered as customized jewellery.

  • 1. The jewellery under this category cannot be exchanged or refunded at any given time.

  • 2. Only value of content material will be offered for any exchange. No cash refund.

 

Payment Methods

- Credit / Debit Cards
- Offline Payments

online@bafleh.com

Office 78, Zone IV, 3rd Floor 

Gold Center, Gold Souq,

Daira, Dubai (UAE) 

Tel: +971 4 2264690 

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